Payment Policy

At Rachel & Lucy Manchester, we aim to provide a secure and seamless payment experience for all our customers. Please review the details below regarding our payment methods and policies.

Accepted Payment Methods

We currently accept the following payment options:

  • Credit Card (Visa, Mastercard, American Express, Maestro)

  • Shop Pay

  • Google Pay

  • Apple Pay

Payment Security

Your security is our priority:

  • All payments are processed through a secure SSL-encrypted connection

  • Your payment details are handled by certified and trusted payment providers

  • We do not store or have access to your full payment information

Payment Processing

  • Orders are processed only after payment has been successfully completed

  • Once your payment is confirmed, you will receive an order confirmation email

  • If a payment fails or is declined, the order will not be processed

Refunds

If you are eligible for a refund, for example after an approved return:

  • Refunds will be processed within 14 days after receiving and approving the returned item

  • The amount will be refunded to the original payment method used during purchase

Contact Information

If you have any questions regarding payments, please contact us:

Email: info@rachellucymanchester.com

Customer Support Hours:
MON / FRI: 09:00 AM – 06:00 PM
SAT / SUN: 10:00 AM – 05:00 PM

We are committed to providing a safe, transparent, and reliable payment experience at Rachel & Lucy Manchester.