Shipping & Delivery Policy
At Rachel & Lucy Manchester, we aim to deliver your order quickly, safely, and efficiently. We also believe in transparent pricing, which is why we proudly offer free shipping on all orders.
Processing Time
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Orders are processed within 1 to 3 working days
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Once your order has been dispatched, you will receive a confirmation email including your tracking details
Each order is carefully prepared to ensure it meets our quality standards before shipment.
Delivery Time
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The estimated delivery time is 3 to 7 working days, depending on your location
Please note that delivery times are estimates and may vary due to:
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High demand periods
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Customs processing
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Local courier delays
Shipping Method & Origin
We work with trusted international logistics partners to ensure reliable delivery.
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Orders are shipped directly from our international suppliers
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This allows us to offer high-quality products at competitive prices
In some cases, customs duties or import fees may apply, depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer.
Shipping Costs
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We offer free shipping on all orders, with no minimum spend required
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There are no hidden shipping fees at checkout
Shipping Responsibility
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If tracking information confirms that a package has been delivered, responsibility is considered transferred to the customer
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Customers are responsible for providing accurate shipping details at checkout
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Any address errors must be reported within 24 hours of placing the order
Contact Information
If you have any questions about your shipment or delivery, please contact our support team:
Email: info@rachellucymanchester.com
Customer Support Hours:
MON / FRI: 09:00 AM – 06:00 PM
SAT / SUN: 10:00 AM – 05:00 PM
We are committed to making your shopping experience with Rachel & Lucy Manchester smooth, transparent, and worry-free from checkout to delivery.