Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Rachel & Lucy Manchester. By accessing our website and placing an order, you agree to the terms outlined below.
1. Applicability
By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
2. Product Information
We make every effort to ensure that all product descriptions, images, and details are accurate and up to date. However, occasional errors, typographical mistakes, or slight variations may occur. We reserve the right to correct any inaccuracies without prior notice.
3. Ordering & Payment
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Orders are processed only after full payment has been received
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We offer multiple secure payment methods, which may vary depending on your location
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Customers are responsible for selecting a payment method available in their region
4. Processing & Delivery
We aim to deliver your order as efficiently as possible:
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Processing time: 1 to 3 working days
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Estimated delivery time: 3 to 7 working days (depending on location)
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Orders are shipped through our trusted international logistics partners to ensure reliable delivery
Please note that delivery times are estimates and may vary due to external factors beyond our control.
5. Returns & Cancellations
For detailed information regarding returns, refunds, and cancellations, please refer to our dedicated Returns & Refund Policy page.
6. Liability
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We are not liable for lost or damaged packages if the tracking information confirms that the item has been successfully delivered
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Customers are responsible for providing accurate shipping details at checkout
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Any errors in the delivery address must be reported within 24 hours of placing the order
7. Intellectual Property
All content on this website, including text, images, branding, and logos, is the property of Rachel & Lucy Manchester and may not be used, copied, or distributed without prior written permission.
8. Complaints Procedure
If you have any complaints or concerns, we encourage you to contact us directly so we can resolve the issue as quickly as possible.
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Complaints can be submitted via: info@rachellucymanchester.com
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We aim to respond within 5 working days
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Kingdom.
Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Company Name: Rachel & Lucy Manchester
Email: info@rachellucymanchester.com
Customer Support Hours:
MON / FRI: 09:00 AM – 06:00 PM
SAT / SUN: 10:00 AM – 05:00 PM
We are committed to providing a transparent, reliable, and enjoyable shopping experience at Rachel & Lucy Manchester.